Privacy Policy

This Privacy Policy explains how Angel Plumbing Services Ltd ("we", "us", "our") collects and uses your personal data when you contact us or use this website. We are committed to protecting your privacy and handling your data in line with the UK GDPR and the Data Protection Act 2018.

Who we are

Angel Plumbing Services Ltd is the data controller for the personal data you provide. We are a limited company registered in England and Wales (company number 04437729), with a registered office at 177 Goswell Road, Clerkenwell, London EC1V 7HJ. You can contact us about your data at Info@angelplumbing.london or 020 7251 3418.

What data we collect

• Information you give us when you complete our enquiry form or contact us - such as your name, email address, phone number, property postcode and details of the work you need.
• Information you choose to enter into our on-site tools (for example the period-property tool or CP12 reminder tool). Where these tools save your progress, this is stored locally in your own browser and is not transmitted to us unless you submit it.
• Limited technical data via optional analytics cookies, only if you accept them (see our Cookie Policy).

How we use your data, and our lawful basis

• To respond to your enquiry and provide quotes, site visits and services you request - on the basis of taking steps at your request prior to entering a contract, and our legitimate interest in running our business.
• To carry out and document work, including statutory gas safety records - to comply with our legal obligations.
• To send a CP12 renewal reminder, only where you have asked us to - on the basis of your consent, which you can withdraw at any time.

Who we share it with

We do not sell your data. We use a third-party form provider to deliver enquiries submitted through this website to our inbox, and may use reputable service providers (such as hosting and email providers) who process data on our behalf under appropriate safeguards. We may disclose data where required by law.

How long we keep it

We keep enquiry and customer data only for as long as necessary to provide our services and to meet our legal, accounting and regulatory obligations, after which it is securely deleted.

Your rights

You have the right to access your personal data, to have it corrected or erased, to restrict or object to its processing, and to data portability, in the circumstances set out in the UK GDPR. To exercise any of these rights, contact us at Info@angelplumbing.london.

Complaints

If you have a concern about how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.